At Remedium Pharmacy, we pride ourselves in providing excellent service to our customers and patients. We do recognise that there might be times where patients might be dissatisfied with the service or product they have received.

In such an instance, please address your concerns or complaints to the Superintendent Pharmacist via emailing the pharmacy at esther.irakoze-jaros@nhs.net

Alternatively, write to Remedium pharmacy at the postal address or  telephone the pharmacy.

We aim to respond to complaints within three working days and resolve the complaints within 2 weeks. In an exceptional case where an investigation process needs to be carried out, we will aim to complete the process by six months.

You may also complain or give feedback to NHS England:

By post to:

NHS England
PO Box 16738
Redditch
B97 9PT

By email to: england.contactus@nhs.net

If you are making a complaint, please state: ‘For the attention of the complaints team’ in the subject line.

By telephone: 0300 311 22 33